Choosing a New Accounting Practice Management Software? Don’t Overlook This One Crucial Factor

When it comes to choosing software for your accounting firm, it’s easy to focus on features, pricing, or integrations. And sure, those things are all important.

But there's one factor that gets overlooked far too often—and it makes or breaks your entire experience:

Customer support.

You don’t realize just how important it is until you’re in the middle of a deadline crunch, something’s not working, and you’re stuck in an endless loop with a chatbot or waiting on hold with someone who can hardly speak English, let alone understand what a 1065 is. 

Here’s why support should be at the top of your software shopping list—and why TPS Cloud Axis was awarded Software Advice’s 2025 “Best Customer Support” badge!

Most Support Teams Are… Not Great (You Know This)

There are few things more frustrating than dealing with poor customer support when you’re already stressed!

Let’s be real. Most software companies cut corners on support:

• Outsourced call centers with people who barely speak your language—literally or professionally
• AI chatbots that provide generic responses or link you to the same FAQ page that didn’t help the first time around
• Email response times that stretch into days, even for urgent issues, and take up even more of your precious bandwidth 

This kind of support isn’t just frustrating—it costs you time, energy, and client trust.

What Makes TPS Software Different?

TPS Cloud Axis is known for its human-first, accountant-focused support. When you need help, you’re talking to real people who:

• Understand the accounting industry and its deadlines
• Speak your language (both literally and professionally)
• Actually care about solving your issue quickly and clearly

It’s not just tech support—it’s accounting practice management support.

You Don’t Have to Wait to Get Answers

We may have the best customer support team, but let’s be honest– sometimes you’re just not in the mood to talk to a human at all (introverts, we see you). 

When you want a personal touch and human-to-human walkthrough, we’ve got you. For those moments you would rather play around and figure it out yourself, we provide options for that, too:

• Built-in tutorials are available right inside the platform, so you can learn or troubleshoot as you go.
• Detailed video walkthroughs are always available on our YouTube channel for deeper dives or visual learners.

These resources are also helpful when it comes to training or onboarding your team (or when Gary asks for the hundredth time how to do that thing you showed him last week.)

We Don’t Just Listen—We Build What You Need

One of the biggest reasons TPS Cloud Axis stands out is because we treat user feedback like gold, actually incorporating it into future updates and versions of our software. 

The way we see it, no one knows what they need from a software more than the accounting professionals who are using it day in, day out.

That’s why we:

• Frequently collect real requests from real users
• Prioritize updates based on requests from actual accountants and office managers
• Reflect internally on problems or requests that come up during our customer support calls
• Add and update integrations regularly based on the other tools accountants use daily (like Microsoft 365, payment gateways such as Stripe, Payclix, CPA Charge, and more)
• Continuously improve the software based on what you actually need and ask for!

This means TPS evolves with the industry and with you.

Choose Software That Has Your Back

When you invest in accounting practice management software, you’re not just buying a tool—you’re choosing a long-term partner. And when things go sideways (because we all know that in business, they sometimes do), you want to know someone is in your corner.

TPS Cloud Axis combines powerful practice management with award-winning support from people who get what you do.

See why firms love working with TPS